An article in HCP Live has reaffirmed how important it is to be empathetic with patients for better information sharing.
Here are a few key quotes:
“Researchers concluded by noting that the incorporation of empathy into communication has been linked to improved patient satisfaction and health outcomes, as well as a reduction in physician burnout.”
“Most importantly, listening to patients and their families allows physicians to avoid missing opportunities to deepen the discussion.”
“The study also found that instances where physicians responded with open empathy and with time to allow family members to respond resulted in more important information being shared, from family to physician.”
How can it help you?
One of the ways you can build rapport with your clients is through handwriting your client notes to enable you to make eye contact, build trust and a greater connection and understanding with your client. Learn more how to maintain rapport and trust while going digital, in one of our upcoming webinars and give it a try yourself here.
Want to read the detail?
Empathy from Physicians More Likely to Result in Patient Information from Family: https://www.hcplive.com/view/empathy-from-physicians-more-likely-to-result-in-patient-information-from-family
The original study and accompanying essay were published online in the Journal of the American Medical Association (JAMA):
Yes, Families Really Do Respond to More Empathetic Physicians: https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2687049
Characteristics of Physician Empathetic Statements During Pediatric Intensive Care Conferences With Family Members: https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2687051